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Senior Director Of Collections

Job Order ID 2810
Province/State Texas
City Plano

Posted Date 12/21/2018

Brief Description

The Director of Collections is responsible for directing, managing and coordinating the work flow and strategies of collection staff and supervises the functioning of each assigned area. The Director of Collections is responsible for generating, reviewing and evaluating reports for delinquent accounts and credit reports. Additionally, the Director of Collections utilizes set policies and procedures given by the organization to prepare and monitor all financial, fiscal documentation, statistical and analytical collection reporting. The Director of Collections ensures that all collection staff are operating in accordance to policies and procedures of the department as well as within the organization. Most importantly, the Director of Collections should place the utmost importance on the training, coaching, and improvement of all agents, Team Leads, and Supervisors on the team.



  • Train, Coach, Develop, Lead, and Encourage all agents, Team Leads, and Supervisors

  • Transfer knowledge and experience to team members – develop the next leaders

  • Ensure compliance with all Federal, State and local laws

  • Establish collection goals monthly, quarterly and annually in conjunction with management

  • Monitor the key performance indicators and drivers of individual and team collection performance business and take corrective action as needed

  • Maintain performance and attendance records on all Payment Solution Specialists and Supervisors, including but not limited to, collection activity, dollars collected, roll rates, and goal tracking

  • Attain top performance on all teams by clearly understanding and executing KPI metrics

  • Responsible for account-specific work plans and inventory management

  • Provide management with a weekly summary of completed activities and accomplishments

  • Establish and maintain compliance with all contractual requirements and policies

  • Monitor and coordinate opening/closing of office to ensure safety of all employees on company property

  • Create and execute contests to motivate the collections staff on an ongoing basis

  • Responsible for adhering to productivity, quality, and cost standards

  • Responsible for creating a productive and positive work environment to maximize individual and team performance

  • Participate in the interview, hiring and decision-making process for onboarding new staff

  • Works with Director of Operations and Operations Support Manager to direct training, development and ongoing evaluation process of collection staff, including Supervisors

  • Participate in disciplinary issues up to and including termination of staff when necessary

  • Other operational duties as assigned

Requirement Note


  • Four-year degree or equivalent work experience

  • 5+ years of Manager level (or higher) experience in a collections environment

  • Excellent interpersonal, oral and written communication skills

  • Ability to work professionally and courteously with consumers, coworkers and dealers

  • Proficient knowledge of building and maintaining effective communication strategies that include dialer, text, email and chat.

  • Ability to plan, prioritize and organize workloads

  • Ability to manage and delegate multiple concurrent priorities and meet deadlines

  • Able to solve practical problems and deal with a variety of situations where limited information and facts are available

  • Proficient in Microsoft Office applications including Outlook, Excel and Word

  • Ability to read and interpret instructional materials such as policy guides, rules and compliance manuals in addition to analyzing client performance and productivity reports


  • Fluent in Spanish (oral and written)

  • Prior experience and knowledge of installment and lease/rent to own agreements

  • LiveVox Dialer System experience a plus

  • Call Miner experience a plus

Contact Details:
Rob Chaimowitz
(631) 493-0574 x110