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Director Of Collections

Job Order ID 2835
Province/State Michigan
City Lansing

Posted Date 1/17/2019

Brief Description

Our client, a well established, highly compliant, end-to-end solutions provider in the third-party accounts receivable management industry is seeking a Director of Collections for a new site in Michigan. The Director is responsible for leading a collections site with 150+ FTE collecting for government cliens. This a great opportunity to work for one of the top collection agencies in the industry.

-Manage and develop management and supervisor level staff
-Overall direction of the division
-Consistently exceed budgets by ensuring collection goals are met as well as delinquency and charge-off's
-Work closely with strategy to monitor and ensure SOP’s are being met. Also, responsible for suggesting additional strategies using creative thinking and logic
-Demonstrated success in a high volume, highly competitive and fast paced environment
-Provides guidance to management staff to ensure the appropriate handling of customer complaints, as well as regulatory
complaints to achieve satisfactory resolution
-Maintains and analyzes KPI's
-Uses technology and forecasting tools, reports, and staff feedback for customer quality initiatives
-Advises managers on staff issues and counsels for professional development

Requirement Note

-10+ years 3rd Party collection agency experience
-Experience working with government and municipality clients
-5+ year's of experience at director level
-Experience leading collection teams with 100 – 150 FTE
-Ability to develop and implement process improvement
-Must have experience with call center technology dialer systems
-CUBs (Columbia Ultimate) experience   
-Strong business acumen with strong analytical and problem solving skills
-Ability to work in deadline-driven environments

Contact Details:
Rob Chaimowitz
(631) 493-0574 x110