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Field Service Engineer - Inland CA

Job Order ID 2976
City Inland, CA

Employment Type Permanent
Posted Date 3/28/2019

Brief Description

Field Service Engineer – Inland, CA

Summary of Duties and Responsibilities:

  • Responsible for the installation and service of manufacturer’s products (mammography,digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components.

  • Establish and maintain a high level of customer satisfaction with manufacturer’s products, support and service.

  • Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.

  • Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DOSM.

  • Provide feedback to the District Manager concerning product performance anomalies encountered in the field and make recommendations for service improvements.

  • Provide pre and post-sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned

  • Manage inventory, keep accurate records, and return unused and failed parts promptly.

  • Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory.

  • Manage the assigned territory in an organized fashion.

  • Perform PM's on time, provide expeditious on-site response and minimize equipment downtime, Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.

Requirement Note


  • 2-4 years’ experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred.

  • Experience designing, installing, or maintaining computer networks highly desirable.


  • Must be a self-starter, able to travel and work independently with minimal supervision.

  • Must be capable of multi-tasking, selling priorities and scheduling work activities.

  • Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, Customer environments.

  • Willing to work flexible hours and overtime on short notice as this position requires the ability to be "on call" after normal working hours.

  • Must have reliable transportation, possess a valid driver's license, and carry adequate auto insurance.

  • High degree of mechanical aptitude.

  • Excellent communications skills, both written and verbal are required

Specialized Knowledge:

  • Strong computer literacy. Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIXINT/Solaris or other software operating systems preferred.


  • Associates Degree or equivalent in electronics, computer science or related technical discipline is required.

Contact Details:
Stephanie Gonzalez
(813) 973-2200 xtn 3009