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Client Services Manager

Job Order ID 2985
Province/State Missouri

Posted Date 3/20/2019

Brief Description

The Client Service Manager is responsible for the overall management, servicing and profitability of assigned client accounts and for meeting established objectives for their portfolio of clients. The Client Service Manager is responsible for organizing, managing, coordinating, and communicating activities of the account to invested parties. This role functions as an account executive and as the primary liaison between their assigned clients and our client and is responsible for coaching and developing the client services team members in delivering quality client service.


Reports to: Vice President, Client Services   


Essential Functions:


  • Serves as the primary point of contact for assigned clients and promptly responds to all client inquiries.
  • Engages in regular client interaction via e-mail, conference calls and in-person visits to ensure customer satisfaction.
  • Interfaces with assigned client service staff to ensure the appropriate preparation, analysis and presentation of all client deliverables ensuring their accuracy and overall quality.
  • Identifies potential problems with client accounts before they occur and works to eliminate future occurrences.
  • Ensures that all appropriate resources are available and utilized effectively to maximize account performance.
  • Monitors, evaluates and reports on billing effectiveness/cash flow and makes recommendations to increase productivity and profitability.
  • Remains current on payment trends and coding and payer requirement changes. Acts upon variances to explain, correct or enact desired process improvements.
  • Generates client ad hoc reports upon request.

Requirement Note

Education and Experience:


  • Solid background in all aspects of physician revenue cycle management. This should include at least two years in accounts receivable, coding or payer contracting. ASC billing experience preferred.
  • Proficient knowledge of third-party billing and claims processing procedures. This should include a solid understanding of the current regulatory environment.
  • Experience using Practice Management and EMR systems as it relates to production and client reporting.

Skills Required:


  • Strong analytical and critical thinking skills
  • Strong communication skills; verbal and written.  
  • Ability to work with a high degree of independence; must be proactive
  • Proven client relationship skills; must be able to work effectively with physicians and senior management

Work Environment:


  • Office setting- This is an onsite position.
  • Participates in departmental, training and staff meetings
  • Adhere to all compliance and company policies and procedures

Contact Details:
Dianne Nasiatka