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Customer Service Representative

Job Order ID 3025
Province/State Florida
City Tampa

Posted Date 4/2/2019

Brief Description

Are you interested in working for a company that truly treats their employees like family? If so, this customer service representative opportunity is the one you've been waiting for. This company offers 100% company-paid health insurance, every snack and drink imaginable as well as group outings, free lunch and an incredible culture.



The customer service associate will provide best-in-class support for customers. Be prepared to wear many hats and get your hands dirty. A typical day would consist of responding to customer support emails, and educating customers on products via inbound calls.

Responsibilities and Duties:

  • Field inbound customer calls and emails, resolving customer requests with expediency
  • Navigate customers through using the product, identifying and troubleshooting technical issues that surface
  • Develop a thorough understanding of the product, and identify gaps to improve workflow and interdepartmental communication
  • Adhere to evolving processes within a growing startup to maintain efficiency and achieve operational excellence
  • Identify and track customer issues and complaints to ensure transparency and improve the customer experience

Requirement Note

Qualifications:

  • 1-3 years of experiencein  call center customer service or a customer facing role
  • Strong verbal & written communication skills
  • Passion for customer service and technology - a genuine people person
  • Empathetic, smart and ambitious
  • Technical, detail-oriented mindset with strong quantitative skills
  • Can do attitude  
  • Strong organizational skills
  • Expertise to problem solve in a high-pressure environment
  • Ability to take on multiple tasks simultaneously while meeting and managing deadlines
  • Financial services industry experience is a plus


Contact Details:
Rob Chaimowitz
rob@execsallied.com
(631) 493-0574 x110