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Field Service Engineer - Orlando

Job Order ID 3175
City Orlando

Posted Date 5/31/2019

Brief Description

Field Service Engineer – Orlando, FL


Summary of Duties and Responsibilities:
•     Responsible for the installation and service of manufacturer’s products (mammography,
      digital mammography, bone densitometry, and mini c-arms) which include electrical,
      mechanical and software components.
•     Establish and maintain a high level of customer satisfaction with manufacturer’s products,
      support and service. Complete all remedial service actions, standard system checks, and
      required hardware and software upgrades in accordance with approved policies and
•     Maintain a good customer service reputation by complying with all regulatory requirements
      and all aspects of DOSM.
•     Provide feedback to the District Manager concerning product performance anomalies
      encountered in the field, and make recommendations for service improvements.
•     Provide pre and post-sales support by maintaining close working relationships with sales and
      customers to ensure expectations are met and equipment installations are handled as
•     Manage inventory, keep accurate records, and return unused and failed parts promptly.
•     Promote service contract offerings and assist the local Service Sales Specialist in selling
      service agreements to customers within your assigned territory.
•     Manage the assigned territory in an organized fashion.
•     Perform PM's on time, provide expeditious on-site response and minimize equipment
      downtime, Respond to customer inquiries in written form (with managerial approval), in
      person, or via telephone as needed.

Requirement Note


•     Must be a self-starter, able to travel and work independently with minimal supervision.
•     Must be capable of multi-tasking, selling priorities and scheduling work activities.
•     Ability to resolve problems, think analytically and communicate professionally in high
      pressure, time sensitive, Customer environments.
•     Willing to work flexible hours and overtime on short notice as this position requires the ability
      to be "on call" after normal working hours.
•     Must have reliable transportation, possess a valid driver's license, and carry adequate auto
•     High degree of mechanical aptitude.
•     Excellent communications skills, both written and verbal are required


Specialized Knowledge:

•    Strong computer literacy. Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIXINT/Solaris or other software operating systems preferred.



•    Associates Degree or equivalent in electronics, computer science or related technical
     discipline is required.

Contact Details:
Deborah Chermak
(813) 973-2200 xtn 3005