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Manager Of Retirement Programs

Job Order ID 3325
Province/State NY
City New York

Posted Date 9/4/2019

Brief Description

The Manager of Retirement Programs is responsible for the delivery of services for all the retirement plans administered by the Retirement Services Department.

• Direct day-to-day management of the staff responsible for the administration of pension funds
• Ensures that the staff efficiently and accurately administers all defined benefit pension plans, including processing pension applications, paying timely monthly pension amounts, and responding to member inquiries.
• Supports the counseling needs of the department, including training, member education and delivery of counseling services
• Monitors retirement counseling activity through call monitoring, oversight of in-person counseling sessions and retirement workshops
• Establishes and maintains a quality assurance program to ensure that all plan transactions are administered accurately and in compliance with plan documents
• Creates production benchmarks, quality standards, and process controls
• Creates and tracks pension application production reports to assure compliance requirements are met • Works with the Compliance Department to ensure that the plans are administered in compliance with the law and plan documents
• Develops and maintains procedural manuals and checklists to assure that plans are administered efficiently and accurately
• Mentors the staff on delivery of services and work accountability

Other Duties and Responsibilities:
• Assists in the development and testing of new technology to advance the plans’ operation
• Coordinates with the Health Fund, DOE and other departments to administer benefits that include elements of both Pension and Health, such as disability and retiree health
• Educates members about their retirement benefits
• Serves as a mentor for the supervisory staff of the department
• Performs other functions as necessary or as assigned  

Requirement Note

• Ability to inspire and manage direct reports and the department as a whole to move forward and meet goals
• Well organized and able to manage major projects
• Ability to work successfully and collaboratively with internal and external constituencies, including members of the Executive Office, senior staff, trustees, lawyers, the union, consultants and others
• Excellent written and verbal skills required to communicate with internal and external individuals
• Ability to apply technological tools, such as spreadsheet and database, to solve administrative problems

• 6-10 years of relevant management experience in an applicable, benefit-related environment

• Proven analytical capabilities (very detail oriented)
• Thorough knowledge of Employee Benefits Administration including the regulatory requirements that govern them  
• Ability to set work priorities appropriately
• Team orientation and a collaborative style of management

Contact Details:
Rob Chaimowitz
(631) 493-0574 x110