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Business Development Manager

Job Order ID 3407
Province/State Minnesota
City Anoka

Employment Type Permanent
Posted Date 10/22/2019

Brief Description

The Business Development Manager will expand our healthcare industry presence on a national basis, gain market share, and increase revenue from a cross section of services offered to prospective clients in the healthcare vertical. This role is responsible for cultivating and capturing new business opportunities on behalf of the company through inbound leads and outbound strategy. The BDM engages in all stages of the pipeline from prospecting, to leading presentations, preparing responses to RFPs, leading the pitch process and negotiating contracts. Able to effectively qualify prospects, present customized solutions to senior executives and build long term relationships.

 Essential Duties and Responsibilities:


  • Provides insights that enrich the marketing strategy.
  • Develops and implements strategic sales plans to accommodate corporate goals.
  • Maintain a high level of sales activity through prospecting calls, face-to-face appointments, presentations, referrals and networking events.
  • Demonstrates understanding of key revenue cycle areas, including, but not limited to, insurance verification, registration, coding, billing, collections, denials/underpayments, and customer service.
  • Manage the Leads-to-Close process and interface with Operations to ensure a smooth client onboarding.
  • Identify, generate and follow up on sales leads identified through marketing research, trade shows, marketing campaigns, email inquiries and other sources for markets and opportunities.
  • Partner with Client Relationship Manager to support organic growth, understand client needs/expectations and communicate to the marketplace our successes and abilities to those prospects that may have similar needs.
  • Build strong, lasting, strategic relationships and personal and professional credibility with decision makers.
  • Understand specific portfolio characteristics including profitability, portfolio strategies, staffing requirements and competitive rankings.
  • Provide monthly KPI report outlining activities including, but not limited to, cold calls, lead generation, conversion rates, time to close, revenue performance to plan and support project deliverables.
  • Meet or exceed revenue goals as defined on a yearly basis
  • Please note that job descriptions do not necessarily cover every task or duty that might be assigned, and that additional responsibilities may be assigned as necessary.



  • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.


  • Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget.


  • Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.


  • Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.


  • Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.


  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.


  • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.


  • Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.


  • Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.


  • Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.


  • Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.


  • Impact & Influence - Pursues and wins support for ideas; displays ability to influence key decision-makers; achieves win-win outcomes; uses authority appropriately to accomplish goals; addresses divergent opinions.


  • Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.


  • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.


  • Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.


  • Consultative Selling - Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives; manages and documents sales process.


  • Personal Appearance - Dresses appropriately for position; keeps self well groomed.


  • Sales Skills - Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information.


  • Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.


  • Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.


  • Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.


  • Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.


  • Planning/Organization - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Requirement Note



Education and/or Experience


Bachelor's degree (B. A. or B.S.) from four-year college or university preferred. Experience in the revenue cycle or healthcare industry. Experience in business development.


 Language Skills


Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.


 Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, liquidation rates, etc.



Willingness to travel up to 50% of the time


 Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


 Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Excel Spreadsheet software and Microsoft Word Processing software.


 Certificates, Licenses, Registrations

The ability to pass background check and must possess a valid driver's license.


 Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  


While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; walk and sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus with or without corrective lenses.


 Work Environment

Office setting with overhead lighting. Standard desk and adjustable chair. Computer, monitor, telephone and headset used. While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions during off site travel. The noise level in the work environment is usually moderate.


(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Contact Details:
Dianne Nasiatka