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SVP Operations Healthcare

Job Order ID 3593
Province/State Colorado

Employment Type Permanent
Posted Date 2/14/2020

Brief Description

Position Summary:    The Senior Vice President of Operations plays a critical role in the company’s success by overseeing all day-to-day operations within the third-party debt collection division of our client. The SVP works directly with the President/CEO and the Senior Leadership Team to develop and implement long-term company goals and strategies and to provide leadership and direction for all business matters.    In addition, the SVP is required to perform all the responsibilities and job-related duties as described below.


Position Responsibilities

  • Model and exemplify the company’s core values of integrity, professionalism and accountability.
  • Provide direction and leadership toward fulfilling the company’s vision and mission.
  • In cooperation with the President/CEO and the Senior Leadership Team, develop and implement the strategic goals and objectives of the division and organization.
  • As a member of the Executive Leadership Team, establish, monitor and achieve annual divisional and company-wide financial, revenue and profitability goals.
  • Actively engage in the work of the Senior Leadership Team, submitting important agenda items, providing meaningful feedback, and following through on action items.
  • Actively participate in the StratOp strategic planning process, identifying, planning, implementing and executing major strategic initiatives.
  • Develop divisional goals and KPI in support of company-wide strategic goals and objectives.    Monitor division performance against goals.
  • Mentor and develop departmental directors and divisional supervisors to ensure that our client maintains and retains high quality, high caliber talent for the future growth and viability of the organization.
  • Foster and steward relationships with clients. Ensure the successful implementation and on-boarding of major new clients.    Partner with clients on high-level strategies and processes. Interface with clients when necessary and appropriate on day-to-day operational issues.
  • Engage with the Senior Vice President of Sales & Marketing and the Regional VPs of Business Development to support business development efforts, including establishing competitive and profitable fee rates, supporting contract negotiations, visiting and presenting to prospective new clients, and providing information and support with respect to proposals and RFPs.
  • Establish and oversee relationships with vendors primarily impacting our client, including vetting and selecting the most appropriate vendors, collaborating with General Counsel and our client’s stakeholders to negotiate favorable contractual terms, coordinating efforts as necessary with IT and other company departments, monitoring and evaluating vendor performance, communicating and resolving concerns, identifying and executing on opportunities for improvement, and providing support and information vendor needs to be successful.
  • Maintain professional and technical knowledge by tracking emerging trends, reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.
  • Other duties and responsibilities as may be assigned periodically by management  

Requirement Note

Essential Skills and Abilities

  • Exceptional leadership and management skills.
  • Strong analytical, organizational, time management and multi-tasking skills.
  • Ability to measure and improve performance.


Required Education and Experience

  • Bachelor’s Degree in Business or related field OR commensurate, progressive leadership experience
  • Front line leadership experience and formal leadership & management training.
  • Minimum of ten years of working and five years of leadership and management experience in collections, A/R management and/or health care revenue cycle.
  • Significant experience and history of success fostering and stewarding relationships with clients, partnering with clients on high-level strategies, and interfacing with clients on daily operational issues
  • Significant experience and history of success establishing strategic partnerships with appropriate vendors, including vetting, selection, contract negotiation, implementation and monitoring
  • Significant experience developing and implementing strategic initiatives.
  • Experience reading, interpreting and responding to financial statements.
  • Working knowledge of collection laws, regulations and practices.


Reporting to this position:    The entire third-party debt collection division of our client.


Physical demands and working environment

The physical demands and working environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical demands: While performing duties of the job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear.    Employees must occasionally lift and/or move up to 25 pounds.    Specific vision abilities required by the job include close vision, distance vision, color vision, and the ability to adjust focus.
  • Working environment: The noise level in the work environment is usually minimal and moderate.

Contact Details:
Dianne Nasiatka