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Collection Manager

Job Order ID 3649
Province/State California
City Sherman Oaks

Posted Date 3/6/2020

Brief Description

The Collections Manager is responsible for achieving collection goals, competitive rankings, collector activity and performance, assisting with the execution of client implementations, analysis of client performance, process enhancements, compliance and other duties assigned.


Responsibilities of Collection Manager include:

Coach collectors regarding collections policies and procedures.

Assist collectors with difficult calls.

Ensure compliance with government regulations and company policies.

Monitor performance metrics.

Provide leadership in quality and process improvement initiatives.

Manage activities based on reports received and created.

Assist in hiring and training.

Requirement Note

Minimum 2-3 years 3rd party experience as a collection supervisor or collection manager.

Hands-on with ability to mentor new hires and existing collections staff.

Strong collection strategy and tactics including small balance and large balance portfolios.

Able to manage portfolios to hit targeted liquidation rates.

Responsible self-starter.

Analytic abilities including working knowledge of Excel.

This is an excellent growth opportunity providing good work/life balance for a motivated Collection Manager. Competitive base salary plus bonus plan. Medical benefits. Good technology, stable and well capitalized company with solid client list.

All replies confidential.

Contact Details:
Gary Zelamsky
(631) 493-0574 x101