Technical Support Scientist

A company whose laboratory instruments are top rated by research scientists is looking to hire a Technical Support Scientist to be an essential and critical link providing technical advice to researchers to support their expanding business.

• The Technical Support Scientist will help clients with installations of their equipment  
• Answer researchers’ questions via telephone and (post Covid) go to client sites to them resolve problems.
• Train client staff on the use of the equipment
• Provide insights and specific information to in-house technical, sales, marketing or IT teams on issues gathered from discussions or direct observation at client sites

• Must be permanent US resident
• PhD or will accept MSc with commercial experience
• 2+ years mammalian cell culture experience
• Organized, detail oriented with very strong analytical and problem solving skills
• Clear and professional verbal and written communication skills
• Able to work independently and also collaborate with a team
• Must be willing to travel 35%!