Wouldn’t it be great if you knew exactly what you were going to be asked on a job interview? This would allow you to prepare thorough answers that highlight your best skills and increase your chances of being selected for the role. But in a way, you do know what you will be asked because the same interview questions keep coming up. Here is a sampling of top questions asked by recruiters and a terrific technique to answer them.

The best way to answer ALL interview questions is to use the STAR method:

  1. Situation: Briefly describe the context of an experience relevant to the job requirements.
  2. Task: Clearly state the specific task or challenge you faced.
  3. Action: Explain the actions you took, highlighting skills and qualifications mentioned in the job posting.
  4. Result: Quantify the positive outcome of your actions.

What skills and qualifications make you a good fit for this role? 

  • Situation: “In my previous role, I was responsible for managing a team of five developers during the launch of a new software product.”
  • Task: “We faced a tight deadline and unexpected technical issues that threatened to delay the launch.”
  • Action: “I leveraged my communication skills to keep the team informed and motivated. I used my project management knowledge to prioritize tasks, adapt the workflow, and troubleshoot technical problems.
  • Result: “As a result, we launched on time and within budget, exceeding user expectations. My handling of this situation resulted in a 15% increase in customer satisfaction.”

Tell me about a challenge you faced at work and how you overcame it. Again, use the STAR Method.

“In my previous role as a customer service representative, one of our clients faced a complex technical issue with our software. Their business operations were significantly impacted, and they were understandably frustrated. First, I actively listened to understand the problem thoroughly. Then, I utilized my analytical skills to research potential solutions and troubleshoot the issue. While collaborating with the technical team, I kept the client informed and provided updates throughout the process. Ultimately, I identified the root cause and implemented a workaround that restored functionality within an hour. This not only exceeded the client’s expectations but also prevented a potentially larger loss of revenue.

Tell me about a time you had to deal with a difficult customer. 

“During my previous role, I encountered a disgruntled customer who had received a damaged product. I actively listened to their concerns and apologized for the inconvenience. I quickly offered a replacement product and worked with them to expedite the delivery process. By remaining calm and empathetic, I not only resolved the issue but also converted them into a loyal customer who later commended my service.”

Describe a situation where you made a mistake and how you handled it.

Example: “In a previous project, I miscalculated the budget for one of the tasks. I immediately informed my team leader and outlined the potential consequences. We worked together to adjust the budget and prioritize tasks without compromising on quality. My proactive approach and willingness to learn from the mistake earned the trust of my colleagues and improved my project management skills.”

More to come on interview questions and answers. Happy Hunting!

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