Collections Associate - Remote

Collections Associate - Remote

Location

Dallas, Texas

Employment Type

Industry

Collections & BPO

Job ID

7339


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This is a 100% remote (work from home) position!

 

Our client is a hyper-growth FinTech start-up looking for amazing talent in collections. They’re seeking an experienced collections professional who can provide a great customer experience and holds a strong regard for delivering results. The position will be carefully chosen to bring in a person who is passionate about being a part of a growing, successful company.


Job Description:

Essential Responsibilities:

  • Review, monitor, engage and keep track of a high volume of customers per day.
  • Work with customers to satisfy inquiries and collect delinquent balances
  • Handle both inbound and outbound service level calls.
  • Review delinquent accounts and execute the most optimal contact strategy for each account to maintain losses below established goals.
  • Respond to credit disputes as well as chargeback disputes in a timely and efficient manner.  
  • Accurately document all interactions and account level issues with borrowers.
  • Provide problem solving resolutions to borrower’s and recommend action based on conversation and account assessment.
  • Skip trace accounts that have been determined to not have viable contact information.
  • Be an integral part in the growth of a small company with interactions across all departments.  
  • Evening and/or weekend hours may be required.  
  • De-escalate scenarios and present resolutions for tough to navigate situations.


Job Requirements:

Qualifications:

  • 1+ years of experience in first-party or third-party collections.
  • Proven ability to negotiate repayment plans for varying levels of delinquency and balances.  
  • Exceptional ability to prioritize tasks, organize and pay strict attention to detail.  
  • Knowledge of collections laws and regulations
  • Strong work ethic and pride in performance.  
  • Ability to work independently in a fast paced, ever-changing environment with a team first mentality.
  • Intermediate level skills working with Excel
  • Excellent written and verbal communication skills.  

Contact Details:

Rob Chaimowitz

Director of Recruiting

rob@execsallied.com