Commercial Collections Manager

Commercial Collections Manager


Van Nuys, California

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Our client is a growing collection agency looking to fill a position for an experienced Commercial Collection Manager.

Job Description:

Salary : $60000 - $68000

Same client is also searching for a VP Commercial Collections. We are posting nationally. Can be hybrid or remote, depending on your location.


This is an excellent growth opportunity providing good work/life balance for a motivated Collection Manager. Competitive base salary plus bonus plan. Medical benefits. Good technology, stable and well capitalized company with solid client list.


The Collections Manager is responsible for achieving collection goals, competitive rankings, collector activity and performance, assisting with the execution of client implementations, analysis of client performance, process enhancements, compliance and other duties assigned.

Responsibilities of Collection Manager include:

Coach collectors regarding collections policies and procedures.

Assist collectors with difficult calls.

Ensure compliance with FDCPA, TCPA, FCRA and other government regulations and company policies.

Monitor performance metrics.

Provide leadership in quality and process improvement initiatives.

Manage activities based on reports received and created.

Assist in hiring and training.


Job Requirements:

Minimum 2-3 years recent experience as a 3rd party commercial collection supervisor or collection manager. Must have b2b collections experience.

Hands-on with ability to mentor new hires and existing collections staff.

Strong on collection strategy and tactics including mid and large balance portfolios.

Able to manage portfolios to hit targeted liquidation rates.

Responsible self-starter.

Analytic abilities including working knowledge of Excel.



Contact Details:

Gary Zelamsky