Collection Agency - Commercial Collections Manager

Collection Agency - Commercial Collections Manager


Houston, Texas

Employment Type



Collections & BPO

Job ID



Our client is a growing collection agency looking for an experienced Commercial Collection Manager. Commercial collection agency experience required. REMOTE - anywhere in the U.S.

Job Description:

Salary : $60000 - $68000

This is an excellent growth opportunity providing good work/life balance for a motivated Collection Manager. Competitive base salary plus bonus plan. Medical benefits. Good technology, stable and well capitalized company with solid client list.

The Collections Manager is responsible for achieving collection goals, competitive rankings, collector activity and performance, assisting with the execution of client implementations, analysis of client performance, process enhancements, compliance and other duties assigned.

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Responsibilities of Collection Manager include:

  • Coach collectors regarding collections policies and procedures.
  • Assist collectors with difficult calls.
  • Ensure compliance with FDCPA, TCPA, FCRA and other government regulations and company policies.
  • Monitor performance metrics.
  • Provide leadership in quality and process improvement initiatives.
  • Assist in hiring and training.

Job Requirements:

  • Minimum 2-3 years recent experience managing at a collection agency. Must have b2b collection agency experience.
  • Hands-on with ability to mentor new hires and existing collections staff.
  • Strong on collection strategy and tactics including mid and large balance portfolios.
  • Able to manage portfolios to hit targeted liquidation rates.
  • Analytic abilities including working knowledge of Excel.

Contact Details:

Gary Zelamsky