Director Of Product Management, IT Service Management Software

Director Of Product Management, IT Service Management Software

Location

Tampa, Florida

Employment Type

Industry

Information Technology

Job ID

7516


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Executive Alliance is pleased to represent our client who is a leading provider of Service Management software that helps companies better deliver, manage, and monitor services across their enterprise. 

 

They are currently seeking a Director of Product Management to oversee delivery of the strategy and roadmap for our products to achieve business outcomes and financial objectives. This position will coordinate with IT, business, and financial stakeholders to set priorities, managing new development and operations, and providing direction and oversight to product teams.


Job Description:

Executive Alliance is pleased to represent our client who is a leading provider of Service Management software that helps companies better deliver, manage, and monitor services across their enterprise. Their solutions utilize state-of-the-art Natural Language Processing, Artificial Intelligence and Machine Learning to drive conversational interactions, automation, predictive insights, lowering operating costs and improving customer satisfaction.

 

We are currently seeking a Director of Product Management  to oversee delivery of the strategy and roadmap for our products to achieve business outcomes and financial objectives. This position will coordinate with IT, business, and financial stakeholders to set priorities, managing new development and operations, and providing direction and oversight to product teams.

 



Job Requirements:

Responsibilities:

 

  • Develop a deep understanding of business goals and processes to inform product priorities and improvement recommendations
  • Develop strong relationships and regularly communicate with product stakeholders and customers to shape the product strategy and surface and prioritize needs
  • Lead product strategy, planning, and life cycle management efforts
  • Monitor business, market, and technology trends to inform product strategy and proactively propose new solutions
  • Establish product roadmaps and release plans that satisfy requirements and achieve business outcomes
  • Contribute to translating business requirements into actionable product and technical requirements
  • Continuously monitor and evaluate product performance and proactively champion product improvements
  • Determine internal and contract/external resources and skills required for the product team to deliver on the product roadmap
  • Guide the product engineering team to scope, plan and deliver work, applying established delivery methodologies (e.g., agile methods) and best practices (e.g., reusability)
  • Proactively identify and resolve blockers to achieve business objectives for the product, including technical and resourcing challenges
  • Ensure alignment and adherence to corporate, financial and IT standards (e.g., architecture, compliance, security)
  • Increase adoption and consumption of product capabilities
  • Manage investment decision making and finances for the product, taking a return-on-investment approach to increasing the value while minimizing product costs
  • Define, track, and communicate relevant KPIs for the product to measure performance and contribution to business goals and strategy

 

Required Skills:

 

  • BA/BS degree
  • Minimum 8-10 years of proven innovative product management in either ITSM or CRM
  • Experience managing products utilizing Natural Language Processing (NLP) and Machine Learning in Virtual Agents or Knowledge Management solutions
  • Relationship building and collaboration skills across diverse and matrixed stakeholders and customers
  • Ability to surface, prioritize, and balance multiple stakeholder priorities
  • Strong project management skills to manage multiple projects and deadlines simultaneously
  • Experience determining and overseeing software development initiatives and estimating resource requirements
  • Excellent problem solving and analytical skills, including experience leveraging data to inform decision making and independently solving software engineering problems
  • Expertise in strategic thinking and strong business acumen
  • Strong experience understanding business partner and client needs and abstracting these into market leading requirements
  • Demonstrated success in defining, building and launching successful innovative products
  • Demonstrated ability to communicate complex technical information in a condensed and value-based manner to various stakeholders verbally and in writing

 

Other

 

  • Preference given to prospects who reside in the greater Tampa/St. Petersburg, FL area
  • Must be in Eastern Time Zone

#IND2 #ZR #CB


Contact Details:

Doug Wald
Director of Recruiting
Executive Alliance
doug@execsallied.com
+1-631-493-0515