IT Service Manager, Healthcare Software

IT Service Manager, Healthcare Software

Location

Melville, New York

Employment Type

Industry

Information Technology

Job ID

8306


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Executive Alliance is pleased to represent our client who are a fast-growth healthcare technology leader who develops cutting-edge software solutions to all 340B-eligible healthcare providers and pharmacies that offer patients access to lower cost pharmaceuticals reimbursed by state Medicaid agencies. Their software and consulting services are adapted and customized to each of their client’s needs and are top tier leaders in their field.

They are seeking an IT Service Manager to work out of their Melville, Long Island, New York regional headquarters who will lead their IT operations’ service management programs, levels and client engagements.


Job Description:

Executive Alliance is pleased to represent our client who are a fast-growth healthcare technology leader who develops cutting-edge software solutions to all 340B-eligible healthcare providers and pharmacies that offer patients access to lower cost pharmaceuticals reimbursed by state Medicaid agencies. Their software and consulting services are adapted and customized to each of their client’s needs and are top tier leaders in their field.

They are seeking an IT Service Manager to work out of their Melville, Long Island, New York regional headquarters who will lead their IT operations’ service management programs, levels and client engagements.

NOTE: This is an on-premise opportunity located in Melville, N.Y. and is not remote role. This company does not offer U.S. visa sponsorship support to prospective employees. No C2C’s, please.



Job Requirements:

Job Description:

As the IT Service Manager, you will oversee support desk queues, responsibilities, and team. You will also hold project management responsibilities include the review, prioritization, and coordination of completion of service tickets within SLA timelines. Set deadlines, assign responsibilities, and monitor and summarize the progress of service-related tickets and tasks. Prepare reports for upper management regarding overall status. The Service Manager will perform a variety of tasks as well as lead and direct the work of others. A wide degree of creativity and latitude is expected.

Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of tasks, related tickets, and projects.
• Manage IT Operations weekly ticket iterations utilizing Jira Service Management software within Agile SCRUM Methodology; manage backlog queue, escalation, and priority.
• Ensure that all elements are delivered on-time and within SLA timeframes.
• Responsible to manage projects and tickets from concept to delivery; identify gaps and ensure fluent end-to-end process
• Help define goals and deliverables that align with company objectives.
• Monitor, analyze and report on ticket progress problems, and solutions; create and present to stakeholders reports on statistics, volume trends and progress.
• Coordinate with internal customers to establish priorities.
• Effectively communicate business priorities to the development team; handle post-delivery validation of business-related tickets.
• Create schedule and project timelines, track deliverables.
• Support and direct team within various segments of the organization.
• Establish and maintain relationships with internal customers; ensure communication on any major issues and resolutions.
• Create and maintain comprehensive documentation; document training materials where needed.
• Implement processes to manage change when necessary to meet desired outputs; continuously assess business operation needs; refine policy, procedures and documentation as needed.
• Evaluate and assess result of project and ticket resolutions, share knowledge with IT Ops team
• Performs and participates in the analysis, design and implementation of business and systems processes and procedures following appropriate standards.
• Evaluate, assess, and analyze the data necessary to provide solutions to the client’s particular business/technical needs.
• Work closely and in collaboration with teams in remote locations to support client’s needs.
• Attend conferences and training as required to maintain proficiency.
• Perform other related duties as assigned.

Qualifications / Required Skills:

• Effective analytical skills with an ability to identify issues and resolve them
• Project management and leadership skills for managing projects and teams
• Strong verbal and written communication skills; expertise in setting and managing customer expectations
• Strong Organizational and time management skills -
• Ability to collaborate across different teams within the organization
• Strong stakeholder management skills and experience in successfully working with senior-level leadership
• Knowledge and ability to work with Service Management software
• Knowledge of Agile SCRUM Framework
• Excellent task scheduling and prioritizing skills
• Proficient with Excel, Word, and PowerPoint
• Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Project or Service management: 3 years (Preferred)

#IND2 #ZR #CB


Contact Details:

Ralph Marra
Senior Recruiter
ralph@execsallied.com
+1-631-637-4620