Operations Manager - Self-Pay Collections

Operations Manager - Self-Pay Collections


Vero Beach, Florida

Employment Type



Revenue Cycle

Job ID



Our client has over 30 years of experience as a leader in revenue cycle management and collections. They have low turnover and provide opportunity for both professional and monetary growth.


They have engaged our firm to help them recruit an Operations Manager with solid experience leading self-pay/private pay medical collections teams in a call center environment.  


What’s In It For You:

  • Salary: Low 6-figures plus monthly bonus of $1,000 - $2,000
  • Medical, Dental, Vision, Life, 401(k) w/match
  • Paid Time Off
  • Opportunity to truly “make it your own” and create the department culture you believe will ensure success.
  • Family-like environment. Staff treated extremely well!

Job Description:


  • Lead a self-pay medical collections call center with approximately 80 associates and 6 supervisors
  • Manage daily operations, QA, training, metrics, and performance

Job Requirements:

Key Requirements:

  • Strong leadership experience in operations within call center environments in medical/healthcare collections
  • Strong knowledge of hospital revenue cycle management practices
  • Proficient with relevant industry regulations, including HIPAA, FDCPA, and FCRA
  • Proven success leading teams by training, motivating and coaching staff to achieve optimal results
  • Strong focus on delivering top client satisfaction
  • Outstanding management and leadership capabilities, coupled with practical delegation skills
  • Must be data-driven  

Contact Details:

Rob Chaimowitz


Executive Alliance