Vice President, Human Resources

Vice President, Human Resources


Dallas, Texas

Employment Type


Collections & BPO

Job ID




Our client  is a well-established, highly regarded company in the Call Center/BPO industry. They are a well-capitalized and financially stable organization. This is a highly-visible and impactful position as they view HR as one of the most important departments in the company.

Reporting directly to the CEO, the VP of Human Resources will be responsible for leading the entire HR function of this call center organization with a strong focus on recruiting. Additional responsibilities will include employee relations, risk management, vendor selection, vendor relations and all the strategy and planning that will position the company as an employer of choice by keeping ahead of industry best-practices.  


Job Description:


  • Plans, develops, organizes, implements, directs and evaluates the organization's human resource function and performance.
  • Develops strategic staffing solutions and implements plans and programs to identify talent within and outside the organization for positions of responsibility. Identifies appropriate and effective external sources for candidates for all levels within the organization.
  • Counsel management and staff on employee relations issues, interpretation of company policies, procedures and guidelines
  • Evaluates and advises on the impact of long-range planning of new programs/strategies and regulatory action as those items affect the attraction, motivation, development and retention of the people resources of the organization.
  • Participates in the development of company’s plans and programs as a strategic partner, but particularly from the perspective of the impact on people.
  • Develops progressive and proactive compensation and benefits programs to provide motivation, incentives and rewards for effective performance.
  • Enhances and/or develops, implements and enforces HR policies and procedures of the organization through systems that will improve the overall operation and effectiveness
  • Maintains knowledge of national HR policies, programs, laws and issues. Provides technical advice and knowledge to others within the human resource discipline.

Job Requirements:


  • Minimum of 10 years of Human Resources experience  
  • 5+ years of HR management and leadership experience
  • Strong experience working in BPO or Call Center environments
  • Expertise in recruiting; both strategy and execution
  • Strong computer skills – MS Office Suite including Excel
  • Must be a hands-on leader who enjoys wearing many “hats”

All inquiries will be kept completely confidential. Contact me today!





Contact Details:

Rob Chaimowitz

Director of Recruiting